Shipping Policy
All our orders are carefully packaged and shipped with Australia Post.
Processing Time
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.
Shipping Times (Australia)
Standard 1-5 Business Days
Express 1-3 Business Days
Shipping Times (International)
Standard Shipping 12-20 Business Days
Worldwide
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Fredspinballleds@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Fredspinballleds@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
OUR PRODUCTS
That’s always a contentious question, some people want maximum brightness possible as their game may not be well lit. Others want more colours and some just want it like their original game as they remember. The point is pinball lighting is a personal choice and that is what makes it great!
If you are not sure, start with a sample kit, that way you’re making an educated decision.
This is a relatively new terminology in pinball. Ghosting is a problem that pops up when you install LEDs in the inserts of some games. What happens is that you get faint light, or a flickering light, on all the inserts all the time.... even the ones that are supposed to be "OFF". It only really affects controlled lighting which is controlled by software in the game.
Non-Ghosting LEDs do cost more so you need to be sure that you are using them only where you need them. Non-Ghosting LEDs should be used in pinball machine-controlled lighting, which is the inserts on the playfield, which is the coloured or white lens with writing on them.
There are many reasons to move from incandescent globes to LEDs.
Artistic flair, you can brighten and colour up your machine how you want to.
Lifespan, LEDs can last in excess of 50000 hours as opposed to regular incandescent that will last approximately 1200 hours. To some, they may think its expensive but when you work it out, they make a sound investment to your machine.
Electrical Stress, those who have owned old pinballs and have set out to restore will almost always find burnt connectors, this is caused by high and constant current draw of the old incandescent globes. LEDs draw only 20% of the current that incandescent globes do which reduces the heat and stress placed on your machine.